While our door was closed during the early months of the pandemic last year, we set up a system of “advance orders”, allowing people to send a grocery order by email or on paper, which our volunteers would prepare for pickup.
We continued to invite advance orders for a while after we re-opened in August, but we found that they were rather time-consuming because of all the communication about pickup times and about what was and wasn’t in stock, and there were quite often mixups and slow responses on both sides.
Now people have generally been able to come back and do their shopping in person (served by volunteers for the time being at the door where there’s good ventilation, in order to reduce infection risk). We receive very few requests for advance orders any more, and we have been slow to respond to those few that we have received.
So to keep things simple, and not over-promise, we have decided to stop offering the service of advance orders now.
Please come to the door during opening hours and our volunteers will serve you as efficiently as we can.
We appreciate it if you bring your own containers for us to fill with loose goods, as it’s quicker and less wasteful than fiddling with paper bags.
(NB We are still accepting “pre-orders”, by which we mean non-stock items that you would like us to order from the Infinity catalogue, paid up front.)